Empowering Older Adults: Insights from Candoo Tech's Summer 2024 Impact Survey
At Candoo Tech, we aim to empower older adults with the skills and confidence they need to navigate the digital world. We conduct regular surveys of our customers to assess the impact that Candoo’s digital literacy training and support programs have on our clients’ technical skills and overall health, lifestyle and satisfaction. The Summer 2024 Candoo Tech Impact Survey showed how our services are making a difference in our clients' lives– from boosting overall confidence to increasing digital literacy.
In looking at clients' key takeaways from Candoo Tech programs, our impact survey provides insight into the most-used devices and popular topics that older adults have found helpful. With 30% of our clients above the age of 86, we have discovered interesting trends and are proud to be accomplishing our goal of increasing digital literacy through empowering older adults with their technology.
When looking at device preferences, we found that laptops and desktops were the most popular, followed by iPhones, and then tablets. In catering to a wide range of devices, the most popular topics reviewed include online safety, Zoom, social media, and communication with healthcare professionals. These topics highlight how digital literacy to improve connectivity and freedom with technology can be considered crucial in today's world.
Here are some key takeaways from the survey:
Technology is useful: 93% of survey respondents agree that technology is useful in their daily lives.
Boosting Confidence: Almost 60% of Candoo’s clients felt more confident using technology after a Candoo session. One client shared, “ It gave me more confidence in myself. I would recommend this to anyone who wants to learn more.”
Communicating Better: 32% of respondents learned to communicate using their device.
Staying safer online: 27% reported learning to identify a scam.
How has Candoo Tech helped:
The top most requested topics covered during a 1:1 session with a Tech Concierge:
Staying safe online
Using Zoom
Using Social Media
Interacting with a doctor or healthcare professional
Using Candoo Tech services can be truly life-changing, and every session is one step closer to a more connected and empowered community.
Customer Satisfaction
Respondents rated their Candoo Tech sessions with over 4 stars.
“I have more time with my daughter.”
“They listen carefully and help me with what I need. With their help, I changed from an old laptop that would no longer support some of my activities (like doing my tax return with the use of an online tax program) to a new laptop. I needed assistance in using my new laptop effectively.”
Almost 70% were likely and extremely likely to use Candoo Tech again.
Users complimented Candoo’s specially trained Tech Concierges:
“Techs speak plain language and avoid jargon”
“Tech was friendly, knowledgeable and patient”
“When I need help, Candoo is there to provide it.”
Profile of Survey Respondents:
The majority of respondents use laptops or desktop computers, but over 30% of users used an iPhone.
Over 50% of respondents were over 80 years old.
About Candoo Tech
Candoo Tech is the leading provider of tech support and training specifically designed for older adults to help them stay safe, independent and connected. Candoo’s services include one-on-one remote training and support provided by U.S. based Tech Concierges, group lessons and on-demand how to guides and videos. Candoo has been working with older adults and their families directly as well as with senior living communities, health plans, hospitals and senior centers nationwide. Candoo has seen that with the proper training and support, older adults realize that they ‘candoo it’.” Candoo Tech is a member of the AgeTech CollaborativeTM from AARP accelerator program, the Techstars Future of Longevity Accelerator in partnership with Melinda Gates’ Pivotal Ventures, and 1501 Health, in partnership with CareFirst of Baltimore and LifeBridge Health. For more information go to www.candootech.com or contact partners@candootech.com