Customer Spotlight: Charlotte Feels Empowered to use Password Managers
In today’s digital world, technology can feel overwhelming—especially when it comes to security and keeping track of passwords. For Charlotte, a resident of Trinity Woods, a senior living community in Tulsa, Oklahoma, managing passwords was a growing concern. She had been keeping all her passwords in a notebook, carrying it around wherever she went. But the fear of losing it or having it stolen lingered in the back of her mind.
“I thought I needed a password manager,” Charlotte shared during an event with Candoo Tech CEO Liz Hamburg and fellow residents. “I had been thinking about it for over a year. I talked to my family, got their input, but I wasn’t sure where to start.”
When Charlotte learned about Candoo Tech’s services, which were provided to residents at no charge through the community, she decided it was time to take the leap. She scheduled an initial session—a 90 minute one-on-one session done remotely with a specialized Tech Concierge dedicated to understanding her needs, addressing her fears, and exploring the best password manager for her.
“They were so patient with me,” Charlotte recalled. “Even when I got frustrated, they explained things clearly and walked me through every step. I felt supported the whole time.”
With Candoo Tech’s guidance, Charlotte successfully set up a secure password manager on both her computer and phone. The process, which once seemed daunting, became manageable with expert help. Now, she no longer worries about carrying a physical book of passwords or forgetting important login information.
“I use it every day, and I love it,” she said with a smile. “I only need to remember one password now, not a thousand.”
Charlotte’s story is a testament to how technology, when approached with the right support, can become an empowering tool rather than an obstacle. Thanks to Candoo Tech, she now navigates her digital world with confidence, security, and ease.
For older adults looking for patient, personalized tech support, Charlotte’s experience is proof that Candoo Tech makes learning new technology less intimidating—and even enjoyable!
If you are exploring using a password manager, check out our tips and important questions to consider.